Because DAYZYY connects buyers with independent local farmers, artisan bakers, and local producers selling perishable or small-batch goods, the following terms apply to fulfillment issues:

• 24-hour reporting window: buyers must inspect their items immediately upon local pickup or delivery. If an item arrives damaged, missing, or spoiled, submit a refund request through the DAYZYY app or contact support@dayzyy.com within 24 hours of fulfillment.
• Evidence requirement: clear digital photo evidence of the damaged or spoiled product is required for review.
• Refund resolution: approved claims will be refunded to the original payment method (via Stripe Connect) or issued as DAYZYY Wallet Credits within 3–5 business days.

• Buyer-initiated cancellation: orders may be canceled for a 100% refund up to 2 hours before the scheduled market pickup or delivery dispatch window. Cancellations made after this timeframe are non-refundable as vendors prepare fresh goods specifically for your order.
• Vendor/platform-initiated cancellation: if a vendor cannot fulfill an order (e.g., severe weather at the market, out-of-stock items), you will receive an automatic 100% full refund, including platform service fees and delivery fees.

• Auto-renewal: DAYZYY Pass subscriptions ($4.99/month or $39.00/year) auto-renew at the start of each billing cycle.
• Cancel anytime: you may cancel your subscription auto-renewal at any time via Account Settings → Subscriptions. Upon cancellation, you retain all Pass benefits (50% off service fees, monthly coupons, and pickup rewards) until the end of your current billing month or year.
• No prorated subscription refunds: DAYZYY Pass subscription charges are non-refundable once billed.

• $3.00 monthly shipping coupons (2 per month): issued automatically on the first day of each billing cycle. Unused shipping coupons expire at the end of that billing month and do not roll over.
• $2.00 local pickup rewards: earned upon completing a local market pickup order (max 3 grants / $6.00 total per billing month).
• 30-day hard expiry: each $2.00 credit carries an explicit 30-calendar-day lifespan from the timestamp of issuance. Unused credits automatically expire after 30 days and cannot be reinstated, even if your DAYZYY Pass subscription is canceled.
• Cumulative redemptions: active credits can be combined and applied toward future platform purchases prior to expiration.

Vendors may choose between monthly or annual billing tiers (Free, Pro, Premium). Annual plans offer a discounted rate equivalent to 2 months free ($290/yr for Pro; $490/yr for Premium). If a vendor requests mid-term cancellation of an annual plan, the annual discount is forfeited and the refund is calculated by retroactively charging the months elapsed at the standard, full non-discounted monthly rate ($29/mo for Pro, $49/mo for Premium). Any partial month of active service is counted as a full month. Prorated refund formula: Refund Amount = Annual Fee Paid − (Elapsed Months × Standard Monthly Rate).

• Example A (Pro plan, $290 paid): canceling after 9 months of active service counts 9 × $29 = $261 of usage, so the refund issued is $290 − $261 = $29.00.
• Example B (Premium plan, $490 paid): canceling after 6 months of active service counts 6 × $49 = $294 of usage, so the refund issued is $490 − $294 = $196.00.
• Example C (no-refund threshold): if the calculated elapsed cost meets or exceeds the annual fee paid (e.g., canceling Pro after 10+ months: 10 × $29 = $290), no refund will be issued.

• Processing partner: all payment charges and refund payouts are processed through Stripe Connect. Refunds typically take 3 to 10 business days to reflect on your bank or credit card statement depending on your financial institution.
• Protected payout guarantee: when a buyer receives a refund or applies platform coupons/rewards, DAYZYY absorbs the cost according to our zero-loss margin rules, ensuring that vendors remain protected for fulfilled orders.

For questions, order disputes, or refund requests, contact our local support team at support@dayzyy.com (DAYZYY LLC, Phoenix, Arizona, USA).